How sure were you that you wanted to book a photographer?
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5 - I was definitely going to book someone
4 - I was strongly considering it
3 - I liked the idea, but wasn't sure
2 - Just browsing
1 - I didn't really want to
Where did you look for photographers?
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Facebook
Instagram
Google Search
Asked for recommendations
Other (please specify)
How many photographers did you consider?
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If any, which other photographer were you considering most strongly vs Alimagery?
What was most important to you when selecting a photographer?
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Quality of Images
Pricing
Print products offered
Branding
Personality
Image style
Other (please specify)
What made you decide on Alimagery (over the other photographers you considered)?
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Select as many as you like!
Speed of reply to initial query
Friendliness
Quality of images
Branding
Portfolio was closest to my vision
Pricing
How well did you understand Alimagery's offerings based on the website?
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We offer creative photoshoots that are loads of fun! The images are fine art style, so lots of effort and time goes into delivering the highest image quality. Our collections are there for different styles of shoots clients may love.
5 - All my questions were answered
4 - I had a good idea
3 - I had a few questions, but I was satisfied for the time being
2 - I would have liked to know a little more
1 - I didn't understand at all
How willing were you to do a video consultation?
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5 - I agreed it was the best way to proceed
4 - I was fine with it
3 - I didn't mind but would have preferred a phone call
2 - I'd prefer an async option like email (or another alternative)
1 - I didn't want to do it
What were your impressions after your consultation?
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Alim explained everything to know about the service
I was comfortable with Alim
My vision was understood
Alim helped develop my vision
I had faith that Alim was the right photographer for me
I was comfortable making the booking
How prepared did you feel for your shoot?
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5 - Couldn't have been better
4 - Somewhat prepared
3 - Neither prepared or unprepared
2 - Somewhat unprepared
1 - Very unprepared
What helped you prepare most?
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Client portal
Texting Alimagery
Consultation
Other resources from Google
How could we improve the client portal so you can prepare better?
How comfortable did Alimagery make you feel in front of the camera?
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5 - Very comfortable
4 - Comfortable
3 - Neutral
2 - Uncomfortable
1 - Very Uncomfortable
What helped you get comfortable in front of the camera?
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Select as many as you like!
Pre shoot advice
The fact I met my photographer on video calls
Patience from the photographer
Prompts
Being able to view my photos on the back of the camera
Being gassed up
Anything else? (please specify)
Is there anything Alim could do to make you feel more comfortable on your shoot?
How long did it take you to select your final images?
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Select closest fit
Less than half an hour
1 hour
2 hours
3 hours
4 hours
More than 4 hours
Did you feel like selection took too long?
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Yes
No
Do you have any suggestions to improve your selections experience?
How satisfied were you with the quality of your edits?
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5 - Made a huge difference. Game changer.
4 - Reasonable improvement.
3 - No change
2 - I slightly prefer the original photos
1 - I did not like the edits at all
If you had any problems, were they resolved quickly?
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Yes
No
N/A - no problems
Did you know Alimagery offers fine art print options?
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Yes
No
Did you feel like you had enough information about the prints?
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It was easily accessible
I knew and was comfortable asking for more information on this
I would have liked to be better informed on this
If you ordered prints, did you feel satisfied by the quality?
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Yes
No
N/A - I didn't order prints
Check the statements that are true
*
My photos were well protected
I found the packaging design aesthetically pleasing
The photos arrived in reasonable time
It was easy to open the packaging
N/A - I didn't order prints
Overall, how satisfied were you with the photography session & quality of service?
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5 - Very satisfied
4 - Satisfied
3 - Neutral
2 - Unsatisfied
1 - Very unsatisfied
During the viewing of your finals, what was your feeling?
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The photos exceeded my expectations
The photos met my expectations
The photos did not meet my expectations (explain below)
How would you rate the value for money of the end product?
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5 - Excellent
4 - Above average
3 - Average
2 - Below average
1 - Poor
What aspect of Alimagery were you most satisfied by?
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Creativity
Price
Quality of products
Variety of products
Virtual consultation
Customer service
Friendliness
Overall experience as a whole
Other (please specify)
How likely are you to recommend Alimagery to a friend/colleague?
*
If you're likely to recommend us, please do because photography is a referrals business :D
5 - Very likely
4 - Quite likely
3 - Neutral
2 - Unlikely
1 - Not at all likely
Our mission is to make London feel beautiful, one person at a time. Did we achieve that on your shoot experience?
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Yes
No
Would it be okay if we contact you to know more about this feedback?
*
Yes
No thanks
Please include your email address below so that we can send you your thank you gift for taking the time to complete the client satisfaction survey (or leave this BLANK if you prefer your answers remain anonymous).
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